NEIL BOETTCHER

4018 East Alta Vista Road - Phoenix, AZ 85042

MISSION STATEMENT

neil@neilbe.com

(480) 203-3273

I seek to leverage my technical savvy and business acumen to secure a position in a results driven organization.

I will thrive in a company which offers equal parts challenge, compensation, responsibility, and empowerment.

QUALIFICATIONS

  · Reputable, motivated, and charismatic professional with demonstrated excellence in Operations,

Technical Supervision, Systems Design, and Business Analytics

  · Extensive background in office administration, budget management, and IT support

SKILLS

  · Outstanding communication and organization skills facilitating cross discipline collaboration, expediting

throughput, and maintaining high employee morale

  · Power user of MS Word, Excel, Access, PowerPoint, Outlook, FTP

  · Programming languages: VBA, SQL, HTML, JavaScript, PHP, some C# and C++

  · Innate aptitude ensuring fast adoption of your team’s unique systems and proprietary software

  · Software and Hardware installation, maintenance, troubleshooting and repair

  · Time Management, Initiative, and adoption of my Employer’s needs as my own

PROFESSIONAL EXPERIENCE

D.B. Schenker / Randstad – Phoenix, AZ

Customs Clearance Agent / Systems Development and Deployment

  · High volume data validation and input for imported air freight

  · Onsite tech support and employee P.C. usage training

  · Generate weekly reports for management and major clients

  · Identify productivity bottlenecks and develop digital and physical process to compensate or eliminate

  · Key Accomplishments: Developed software and procedures to automate and normalize a variety of tasks;

increasing throughput, accuracy, and saving D.B. Schenker hundreds of man-hours monthly in perpetuity

AZ Department of Economic Security / Randstad – Phoenix, AZ

Software Developer and Administrator III

Feb 2014 - July 2014

  · Worked with management to establish criteria, then served as sole Software Architect, Developer, Q.A.,

and Documentation Writer to see projects through from concept to roll-out

  · Instantiated systems for automated information entry, tracking, and situation response

  · Developed a point and click SQL generator for easy & intuitive data mining and report generation

  · Converted pre-existing data from legacy database for use in the new system

  · Concurrently performed Admin duties to include scheduling, call answering, filing, scanning, etc.

  · Key Accomplishments: Developed the Risk Management database for Arizona’s Department of Economic

Security

Home Depot – Chandler, AZ

Pro Desk Sales

Dec 2013 – Feb 2014

  · Built and maintained relationships with key top 2% sales pro customers

  · Coordinated merchandise and services availability between clients, vendors, and partner stores

  · Researched for, and trained clients on products and process tailored for completing their projects

  · Key Accomplishments: Increased revenue, developed greater client base, and raised customer expectations for

quality goods and services from our store

Sept 2014 – Nov 2015

Self Employed / Sabbatical - Various

Aug 2013 – Nov 2013

  · Fixed up house, rented it out for for income, and simply enjoyed myself

  · Key Accomplishments: Built a garage, and strengthened my relationship with my first, only, and favorite wife

Sunshine Connections – Phoenix, AZ

Cable/Broadband/Telephone Installation Manager

  · Installed drops, outlets, converters, and other cable system devices in subscriber homes

  · Calculated signal and engineered premise cabling for optimal performance

  · Customer service, sales, satisfaction, and education

  · Covered work from falling behind and absent employees on a daily basis

  · Key Accomplishments: Exceeded metrics, raising the overall team average to ensure goodwill with our client.

North Star Pipelines – Phoenix, AZ

Mar 2012 - Nov 2012

  · See later listing for bullet points of employment at North Star Pipelines

  · Filled in as a favor to the CEO while he went on family vacation

  · Key Accomplishments: Seamlessly maintained operations per CEO’s specifications while he was away

Sentry Management – Phoenix, AZ

Office Administrator

Dec 2010 – Mar 2012

  · Manage physical and digital file system for over 10,000 clients

  · Client and coworker training for computers, software, and other technical assets

  · General office support, customer service, and quality assurance

  · Key Accomplishments: Added revenue by selling and maintaining websites, lifted company morale during

corporate restructuring, maintained high output with base responsibilities while adopting new ones as they

arose

North Star Pipelines – Phoenix, AZ

Operations Coordinator

Apr 2007 – Oct 2010

  · Operations: Developed procedures for more cost and time efficient workflow, faster training for new

hires, and ensuring consistent results across departments. Read and modified job contracts as needed to

protect the company’s best interests. Investigated and implemented means to lower costs, increase profits,

and mitigate loss

  · Marketing: Established corporate branding, designed flyers, website, and worksite banners. Multifaceted

approach to sales and promoting corporate image to establish credibility and gain income from new and

existing customers

  · Database Administration: Streamlined and customized database and its related procedures resulting in

better costing analysis, faster billing turnaround, and vastly reducing accounting errors.

  · Key Accomplishments: Lowered costs, raised revenue, established standards to maintain growth

EDUCATION, ADDITIONAL QUALIFICATIONS, AND ACCOMPLISHMENTS

  · H.S. Diploma: Weymouth High School

  · Arizona State University: 3 years completed toward BS in Mathematics and Computer Science

  · Dean’s List: Massasoit Community College - Dean’s List: Rio Salado Community College

  · Awarded for Exceptional Customer Satisfaction Response Rate - Sunshine Connections

  · Employee of the Month, Reston Multiplex Cinema :: Service Leader Award, Pitney Bowes

  · Data Entry speed and accuracy in top 10% of the nation per Randstad test results

  · Experience with finding, bidding, and winning private and public sector contracts

  · Written, performed, recorded, and produced over 100 songs achieving global CD sales.

  · Estimating: Bid jobs from plans, coordinated with vendors to gain competitive pricing advantage,

branched into public sector work to increase revenue base. Inspected bids by others to find extra income

potential, prevent loss, and ensure consistency

Oct 2012 - July 2013